Privacy policy

Last updated: October 5th, 2025

Air Pup (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.airpup.com), purchase our products, or interact with us.

1. Information We Collect

We collect the following types of information when you interact with us:

  • Personal Information: Name, billing/shipping address, email address, phone number, and payment information.
  • Order Information: Products purchased, order details, shipping method, and transaction history.
  • Technical Information: IP address, browser type, device information, and cookies to improve your shopping experience.
  • Marketing Information: Email sign-ups, preferences, and engagement with our marketing campaigns.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your order, returns, or exchanges.
  • Send promotional offers, newsletters, and product updates (if you’ve opted in).
  • Improve our Site, products, and customer service.
  • Detect and prevent fraud or unauthorized transactions.

3. Sharing Your Information

We do not sell your personal information. We may share limited data with trusted third parties only to operate our business:

  • Payment Processors (e.g., Shopify Payments, PayPal, credit card providers).
  • Shipping Carriers (e.g., UPS, FedEx, USPS) to deliver your orders.
  • Service Providers that help us with email marketing, website analytics, and advertising.
  • Legal Compliance if required by law or to protect our rights.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences.
  • Improve website functionality.
  • Analyze traffic and site performance.
  • Deliver personalized ads (through platforms like Facebook or Google).
  • You can disable cookies in your browser, but some features may not work properly.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates.
  • Request deletion of your information (subject to our legal obligations).
  • Opt out of marketing emails at any time by clicking “unsubscribe.”

6. Data Security

We use industry-standard security measures to protect your information. While no system is 100% secure, we take all reasonable steps to safeguard your personal data.

7. Children’s Privacy

Our Site is not directed at children under 13, and we do not knowingly collect personal information from children.

8. International Customers

If you are shopping from outside the United States, please note that your information will be processed and stored in the U.S., where privacy laws may differ from those in your country.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a new “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us by email at info@airpup.com